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Make sure you can hear a click sound when switching.Ĥ. Switch between day mode and night mode, check if the switching between mode works fine. Please give it a good shake and see if it would work.ģ. There is a possibility that the filter got stuck. Move it to a different position with a different light environment and see if the issue arises again.Ģ. Q3.4: What should I do if the screen of my camera has an abnormal color (pink, purple, green, etc.)?ġ. But it allows different mobile devices (up to 10 phones) which login with the same account to view the camera at the same time. Q3.3: Can multiple accounts/devices view the Kasa camera at the same time?Ĭurrently, one camera can be controlled or managed by only one account. All Kasa cameras will list on the Camera page of the Kasa App and you are allowed to view all of them by just sliding up and down. Users can view multiple Kasa cameras at the same time. Q3.2: Can I view multiple Kasa cameras at the same time? *Note: We recommend that you never share your account information with anyone. All video streams and activities associated with your Kasa Cam are private and can only be viewed by those signed into the Kasa Account. Only the individuals who have signed into the associated Kasa account can view your camera and clips. Q3.1: Who can view my camera and video clips?
If the 24-hour local recording function is enabled on the Kasa app, can the motion/sound detection function of KC105/KC115(SD Card model) work at the same time? Will the clips triggered by motion/sound be uploaded to the cloud server or saved to the SD card?ġ) Motion/sound detection function can take effect at the same time.Ģ) The clips triggered by motion/sound will be uploaded to the cloud server if your camera has a Kasa Care subscription.ģ) If you are using the SD card recording, all 24/7 videos will be saved to the SD card at the same time. Nope, Kasa cameras only support Kasa App Push Notification currently and it doesn’t support Email Notification. Q2.4: Does Kasa camera support email notification when it detects an activity? The user will have to subscribe to one of our paid Kasa Care subscription plans to enable the features.
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Q2.3: Why there is no clip or snapshot in the Activity Center when motion detected?įor SD card models such as KC105, KC115, KC400 or KC410S, etc., we do not provide free cloud storage or the Activity Notifications with Snapshots. Notification frequency can be enabled from the camera’s notification settings and will be useful for users who have their camera pointed to a busy area. The notification frequency setting allows users to receive a single push notification per 5 minutes for multiple activities detected within this time period. Q2.2: What does the Notification Frequency option do for Kasa Cams? If you feel your Kasa camera is too sensitive, please navigate to the camera Device Settings page on the Kasa App, then tap Privacy and Sensitivity where you can find settings to change the sensitivity of the detection to a lower/higher level. Q2.1: What if the Kasa camera is too sensitive or not sensitive for motions? Once you have screwed in the base plate you may attach the camera and adjust the lens to the desired view. Select Device Settings for your Kasa Cam, scroll down to Wall Mount Guide for further instructions. The Kasa App provides you with step-by-step instructions for mounting it on wall. The Kasa Cam has an LED on the front, you can know the current status of the camera from the LED.Įvery Kasa Cam comes with a mountable base plate, indicator label and screws. Q1.5: What do the various LED colors mean on the Kasa Cam? KC120(US)_V1, KC120(EU)_V1 and KC200(US)_V1 support both 2.4GHz and 5GHz, while all of the other Kasa Cams and Kasa Spot Cams support 2.4GHz only. Q1.4: What are the frequencies used for Kasa Cams? Does the Kasa Cam use the 2.4GHz or 5GHz band? Note: Kasa smart devices do support hidden SSIDs. Portal, WPA/WPA2 enterprise and open/unsecured networks are not supported. The Kasa cameras only support WEP and WPA/WPA2 encryptions. Q1.3: What encryption types do the cameras support?
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Note: Currently, there is no plan to support the OS such as Windows phone, Kindle or Kindle Fire, and the Kasa App is only available on mobile devices but not computers.
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Q1.2: What kind of devices and OS version is the TP-Link Kasa App compatible with?Īny mobile device running iOS 10 or above, Android 5.x or above.
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After you create your account you’ll be sent a verification email to complete the registration process. A Kasa account will allow you to manage the Kasa Cam and other Kasa devices. Yes, if this is your first Kasa device, you will be asked to create an account when you add your first camera. Q1.1: Do I have to create a Kasa account to be able to use the camera?
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